Please read the following FAQ first to save your time(You don't have to wait another 24 hours for the answer). According our customer service emails,these are most common asked questions:

BEFORE SALES
Q: Do you do free shipping to my country?
A: We ship door-to-door to most of the countries for free except Netherlands/Holland and shipping time will be 7 to 10 days.

Q:Are you selling 100% good quality DVD?
A: Our DVD products are 100% best quality products.

Q: Do I have to pay the tax?
A: We send it as gift with low value so you don't have to pay the tax at all.

Q: What is your shipper/carrier?
A: We ship with EMS (http://www.ems.com.cn/english-main.jsp)

AFTER SALES

Q: What is the state of my order?
A: You can log in our website and check your order.

Q: Where is my order?
A: We will send you tracking # per email and you can check the package according to the instruction.

Q: If I still can not find my order state, what shall I do?
A:
For credit card payment user:
Please let me know your order number, your full name, and the date and website the order was placed.Also I need your credit card payment transaction ID(eg.TRXXXXXXXXX) and the full name of this credit card holder.The above informtion is needed to solving your problem or answer your question.You can send me the required information below the page and we will help you to check in our system.

For Paypal payment user:
Please let me know your order number, your full name, and the date and website the order was placed.Also I need your paypal account email ID and your paypal name .The above informtion is needed to solving your problem or answer your question.You can send me the required information below the page and we will help you to check in our system.

Tracking the package

Q: Why my package is handle to the local custom?
A: Don't worry, it is the common procedure and that means you will get the order within 2 or 3 days.

Q:Why the state of the order I checked online retain the same message and no update?
A: This happened sometime for shipping company did not update the page everyday.But the page did not change for more than 5 days, contact us and we will help you to check.

Q: When they deliver the goods, I'm not at home.
A:Contact your local post office and they will arrange to deliver again

If your case is not like any case we listed above, send us the message here and please allowed us 24 hours to process it. Thank you.

For credit card payment user:
Please let me know your order number, your full name, and the date and website the order was placed.Also I need your credit card payment transaction ID(eg.TRXXXXXXXXX) and the full name of this credit card holder.The above informtion is needed to solving your problem or answer your question.You can send me the required information below the page and we will help you to check in our system.

For Paypal payment user:

Thank you for ordering form us.If you are going to pay with Paypal,pls email us:

1.Your full name and shipping detail address with contact phone number.
2.The website you ordered from and product full name and Qty.
3.Your Paypal account email ID and your paypal name.

The above informtion allowed us to send you a payment request from paypal and process your order.